Sorry for the delay, we're up to many things, getting the logistics of the new suppliers down to pat, new website, new partners for promotions, I know I always say this, but I WILL try my best to update more frequently. It's just that I spend most of my time replying customer emails to give more prompt customer service than update this blog. I promise to manage my time better! So anyway this is a long post to make up for it!
Thanks for your continual support for Genie in a Closet and continued readership of our blog =) This post will be more interesting, it'll be about our customers!
Thanks for your continual support for Genie in a Closet and continued readership of our blog =) This post will be more interesting, it'll be about our customers!
So in the last few months, we've had many different customers and realized that there is a whole host of different 'patterns' of customers. We have met some of you in person; those who came for meet up sessions, or those who visited us during our fleas at Sogurt or Blogshop Festival.
I'll break up this blogpost into three sections; as per the post title!
GOOD
Now, 99% of our customers fall into this category and we love all of you loads! Actually, I think all of our customers fall into this category! The "BAD" customers actually aren't our customers at all, but are people who are scammers, etc. so they're technically actually not our customers =) So first of all, thank you for all the support so far!
So amongst all our loving customers, we have had a few categories that stand out! As you might imagine, most of our customers are females, but we also had some Male customers! Of course, they all buy stuff for their gfs or friends, but it's quite interesting how they approach it.
Some are very clear, and already know what they want, they just send in an order form and pay as per a female customer. But we did have a few that asked for recommendations, sizing help, etc and the most 'cute' male customer was one who sent us photos of his gf's clothes and asked us to recommend some stuff. He even had to go "peep" at the sizes of her existing clothes as well as measure the ptp, waist, length just to make sure that the dress we recommended could fit! So 贴心 right? She must be very lucky!
So guys, if you wanna buy something for your friend or girlfriend, feel free to email us, and we'll be glad to help you with any questions!
Now another category of customers that surprised us was overseas customers. We didn't expect to receive many overseas customers so we were quite shocked when we have our first overseas order just a few months into running the business. It seems facebook is indeed international!
Alex always tells me that "we are an MNC leh" because we sell worldwide and have a global presence >.< He kept playing this song after we had our first "international sale".
So anyway we have had overseas customers from Malaysia, Australia, Canada, USA and even UK! I guess our clothes featured are nicer and definitely cheaper for the non-asian countries. Can someone recommend their friends in Africa and Antartica(?) to buy from us? Then we can claim we have sold to every continent in the world. =/ hehehe
So anyway, back to the main bulk of our customers, the fantastic females from Singapore!
We love all of you and all the great feedback and encouragement that you've given us! From tips and suggestions on how to improve our business, to kind feedback on our clothes and customer service is something that really drives us forward!
I used to think that is was very cliche whenever they interviewed successful entrepreneurs about what's their motivation and they reply "our customers". But having received some really nice words of encouragement from so many of you, Alex & I really feel very touched. It really makes us want to work even harder to fulfill all your sartorial wishes!
Now, I don't want to be hao lian but I've just randomly screen shot some messages we received that from fb, email or through the inquiry page. Of course we love and appreciate all the kind feedback that all of you have left us, even if we didn't post your message here :)
Anyway, enough of the self-praise hee, what Alex & I enjoy doing now before every collection launch is doing a mini prediction game. Having operated GC for about a year now, we do have a loyal base of customers and we actually know what some of our loyal customers like to buy.
Some like bling stuff and anything shiny and glittery, some like sweet lacey stuff and some like a certain colour. Some only buy a certain cut/style of a dress, etc. We always "bet" that XX will buy this, or when we're sourcing for new clothes, I will tell Alex, I'm bringing in this item for XX and XX coz they'll definitely love it!
We find great fun in doing this, and especially when we're correct! As time goes by, it seems we're getting better at this! Maybe we're boring people and easily tickled, but it really amuses us =) So if you like a certain style, or kind of clothes do feel free to let us know. We'll definitely take all your suggestions into consideration!
Some are very clear, and already know what they want, they just send in an order form and pay as per a female customer. But we did have a few that asked for recommendations, sizing help, etc and the most 'cute' male customer was one who sent us photos of his gf's clothes and asked us to recommend some stuff. He even had to go "peep" at the sizes of her existing clothes as well as measure the ptp, waist, length just to make sure that the dress we recommended could fit! So 贴心 right? She must be very lucky!
So guys, if you wanna buy something for your friend or girlfriend, feel free to email us, and we'll be glad to help you with any questions!
Now another category of customers that surprised us was overseas customers. We didn't expect to receive many overseas customers so we were quite shocked when we have our first overseas order just a few months into running the business. It seems facebook is indeed international!
Alex always tells me that "we are an MNC leh" because we sell worldwide and have a global presence >.< He kept playing this song after we had our first "international sale".
So anyway we have had overseas customers from Malaysia, Australia, Canada, USA and even UK! I guess our clothes featured are nicer and definitely cheaper for the non-asian countries. Can someone recommend their friends in Africa and Antartica(?) to buy from us? Then we can claim we have sold to every continent in the world. =/ hehehe
So anyway, back to the main bulk of our customers, the fantastic females from Singapore!
We love all of you and all the great feedback and encouragement that you've given us! From tips and suggestions on how to improve our business, to kind feedback on our clothes and customer service is something that really drives us forward!
I used to think that is was very cliche whenever they interviewed successful entrepreneurs about what's their motivation and they reply "our customers". But having received some really nice words of encouragement from so many of you, Alex & I really feel very touched. It really makes us want to work even harder to fulfill all your sartorial wishes!
Now, I don't want to be hao lian but I've just randomly screen shot some messages we received that from fb, email or through the inquiry page. Of course we love and appreciate all the kind feedback that all of you have left us, even if we didn't post your message here :)
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| She's really nice and courteous to us in every message to us, even in her next few purchases! It feels like we're the customers :) |
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| This is memorable, as she is actually a friend of Alex's friend but both didn't know. She actually told her friends about this new online store and Alex's friend messaged him on FB to tell him about it. |
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| It was just a random FB message to us, but we really appreciated it! |
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| She always instagrams us and introduces new customers to us, we love seeing her photos :) |
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| Another satisfied customer :) |
Anyway, enough of the self-praise hee, what Alex & I enjoy doing now before every collection launch is doing a mini prediction game. Having operated GC for about a year now, we do have a loyal base of customers and we actually know what some of our loyal customers like to buy.
Some like bling stuff and anything shiny and glittery, some like sweet lacey stuff and some like a certain colour. Some only buy a certain cut/style of a dress, etc. We always "bet" that XX will buy this, or when we're sourcing for new clothes, I will tell Alex, I'm bringing in this item for XX and XX coz they'll definitely love it!
We find great fun in doing this, and especially when we're correct! As time goes by, it seems we're getting better at this! Maybe we're boring people and easily tickled, but it really amuses us =) So if you like a certain style, or kind of clothes do feel free to let us know. We'll definitely take all your suggestions into consideration!
BAD
As mentioned above, none of our customers fall under this category, and I find it hard to place anyone inside. All our customers are really nice and we haven't really met any unreasonable customer (so far?) and we hope we don't in the future!
Out of the thousands of order forms we've received, we definitely had some dead buyers, but what we really wanted to point out was scamming. So far, we only had one scammer.
She sent in an order form, and claimed to have transferred money, even print screening her IB transfer. Of course, we do conscientiously check each transfer and of course didn't see any funds received. We did question her about it, and her "suspicious" screen shot in which she didn't provide her ibanking nick.
Of course, she disappeared and didn't reply. Giving her the benefit that she transferred to someone else for something else and accidentally thought it was us, she would at least reply and said oops sorry I made a mistake and I don't want the item anymore. But she just disappeared.
Maybe the email account was compromised, and someone else is using it, but either way, do look out for that email account if you're buying or re-selling as we believe a scammer is currently using it.
Alex says we should send a piece of shit to her house. But perhaps he/she is playing a prank on the address they provided, so we decided not to. Anyway, I of course wouldn't do that even if I knew the scammers "real" address >.< Alex comes up with really strange ideas sometimes.
CUTIES
While we love all our beloved customers, and try to remember all of you, there are a few customers that 'stand' out from the rest.
Of course, the customers that we remember very clearly are those that buy very regularly from us, as we have to pack and write their addresses every time they order. One particular customer was very 'cute', she kept adding orders everyday, over a period of 5 days, choosing one or two more items each time and eventually we had a huge parcel to send to her.
Do note that it's best to consolidate your orders as if you're sending by registered mail, you'll only have to pay the $2.24 charge once. So if you want to order more items, remember to email us quickly as we mail out items daily :)
Other customers that stand out would also those that buy many items in one go. We remember them clearly coz we have to use brown paper to wrap it. We do have a few polymailer sizes right now, but even the largest can't fit 8-10 items. Especially with our premium line of items we bring it now, each item is of quality material so it's really thick.
We have some really cute customers who give us really cute replies and emails whenever they send in order forms or receive their items, etc. Here's an example of one of them.
Her first payment slip was so cute. And of course, in all following correspondences with her, she always brightened up our day with her wacky emails! All you cute customers cheer us up :)
Another customer "type" that surprise as are the quick payers. And we mean REALLY QUICK payment. While a typical "fast paying" customer would pay about a few minutes after receiving their invoice, we have had a few customers who pay literally within seconds.
The moment we send them the email invoice, we receive an IMMEDIATE payment email. It's like whatsapp, their reply is immediate, as we see the "sent message" by gmail we receive a new email from them! We suspect that they already calculated all the costs and got everything ready in their ibanking, only awaiting our confirmation that the item is in stock and they'll click transfer and copy paste the details to us.
A random note: Do remember to send us your Mailing Address details with your payment particulars. Many customers pay and forgot to include their address. We verify immediately but can't send out due to lack of an address. We understand that some of you babes are very busy with school and work, and don't check email so regularly, so we sometimes have many parcels lying around our office waiting for an address. We don't mind the space it takes up (at least for now) but we're only worried that you babes will receive the item later than expected. We pride ourselves in daily mailing so that our customers can receive their items ASAP.
So to end off, do provide us any feedback that you have and we'll gladly take it into consideration to improve your shopping experience with us. Thank you again for our support so far and MERRY X'MAS!
I know what I've been blogging about is mostly centred around Genie in a Closet, but as I better understand the business and manage my time better, I promise to have more of a life and blog more about other stuff! Food, make up regimes, skin care, etc. So do stay tuned!
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P.S Collection 35: The Dinner Date launches on 25th Dec 8pm @ http://genieinacloset.livejournal.com Previews are already up on facebook, and we're giving away 2X$25 vouchers via a like & share promo. Do check it out @ https://www.facebook.com/media/set/?set=a.472702829443158.100349.130959466950831&type=1
Collection is full of elegant dresses; perfect for dinners, parties and CNY!
While we love all our beloved customers, and try to remember all of you, there are a few customers that 'stand' out from the rest.
Of course, the customers that we remember very clearly are those that buy very regularly from us, as we have to pack and write their addresses every time they order. One particular customer was very 'cute', she kept adding orders everyday, over a period of 5 days, choosing one or two more items each time and eventually we had a huge parcel to send to her.
Do note that it's best to consolidate your orders as if you're sending by registered mail, you'll only have to pay the $2.24 charge once. So if you want to order more items, remember to email us quickly as we mail out items daily :)
Other customers that stand out would also those that buy many items in one go. We remember them clearly coz we have to use brown paper to wrap it. We do have a few polymailer sizes right now, but even the largest can't fit 8-10 items. Especially with our premium line of items we bring it now, each item is of quality material so it's really thick.
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The parcel only contained 5 or 6 items, but it already cost us the maximum $3.35 to post out >.< To be fair, it did contain one of our premium blazers.
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Her first payment slip was so cute. And of course, in all following correspondences with her, she always brightened up our day with her wacky emails! All you cute customers cheer us up :)
Another customer "type" that surprise as are the quick payers. And we mean REALLY QUICK payment. While a typical "fast paying" customer would pay about a few minutes after receiving their invoice, we have had a few customers who pay literally within seconds.
The moment we send them the email invoice, we receive an IMMEDIATE payment email. It's like whatsapp, their reply is immediate, as we see the "sent message" by gmail we receive a new email from them! We suspect that they already calculated all the costs and got everything ready in their ibanking, only awaiting our confirmation that the item is in stock and they'll click transfer and copy paste the details to us.
A random note: Do remember to send us your Mailing Address details with your payment particulars. Many customers pay and forgot to include their address. We verify immediately but can't send out due to lack of an address. We understand that some of you babes are very busy with school and work, and don't check email so regularly, so we sometimes have many parcels lying around our office waiting for an address. We don't mind the space it takes up (at least for now) but we're only worried that you babes will receive the item later than expected. We pride ourselves in daily mailing so that our customers can receive their items ASAP.
So to end off, do provide us any feedback that you have and we'll gladly take it into consideration to improve your shopping experience with us. Thank you again for our support so far and MERRY X'MAS!
I know what I've been blogging about is mostly centred around Genie in a Closet, but as I better understand the business and manage my time better, I promise to have more of a life and blog more about other stuff! Food, make up regimes, skin care, etc. So do stay tuned!
---------
P.S Collection 35: The Dinner Date launches on 25th Dec 8pm @ http://genieinacloset.livejournal.com Previews are already up on facebook, and we're giving away 2X$25 vouchers via a like & share promo. Do check it out @ https://www.facebook.com/media/set/?set=a.472702829443158.100349.130959466950831&type=1
Collection is full of elegant dresses; perfect for dinners, parties and CNY!
Lots of Love,
Yanling
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